Terms & Conditions

Threads is an Australian-owned business specialising in handcrafted, custom accessories.

All our products are made with care and, where possible, customised to your order.

Colours, fabrics and sizing may vary slightly due to the handmade nature of our items.

By placing an order, you confirm all information provided (including address and personalisation details) is accurate.

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Orders must be paid in full before processing or dispatch.

We ship Australia-wide and may offer international shipping.

Shipping times are estimates only. Delays caused by postal services or other third parties are out of our control.

We comply with Australian Consumer Law. If your item is faulty or not as described, you are entitled to a refund or replacement.

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Due to the personalised nature of many of our products, we generally do not accept change-of-mind returns.

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To request a return or refund, please contact us within 7 days of receiving your order.

Custom or personalised items are made specifically for you and may require additional processing time.

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Please double-check all customisation details before placing your order, as we cannot accept responsibility for errors provided by the customer.

All content on the Threads website — including logos, images, product designs, text and branding — is the property of Threads and is protected by copyright and trademark laws. You may not reproduce, copy, or use our content without written permission.

We do not sell or share your information with third parties unless required to fulfil your order or by law.

You agree to use our website for lawful purposes only.

You must not interfere with the website’s security, attempt to access restricted areas, or engage in any activity that could harm the site or its users.

To the fullest extent permitted by law, Threads is not liable for any indirect, incidental, or consequential loss or damage resulting from the use of our products or website.

We may update these Terms from time to time. Changes will take effect immediately upon posting on our website. It is your responsibility to check this page periodically for updates.

For questions about these Terms, your order, or anything else, please contact us.